Australian Financial Complaints Authority Review

Our members are made of both creditors and debtors and we believe that a well­ functioning financial system, including a well-functioning financial dispute resolution body, is central to the growth and welfare of the economy. To date, Australian businesses have benefited from the services, approach and outcomes delivered by AFCA. However, we express concerns with general awareness and services made available by AFCA to help individuals and businesses resolve their issues with financial intermediaries.